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Cultural and psychological mechanisms explaining the relationship between supervisor incivility and hospitality employees’ work engagement
作者Diep Nguyen; Stephen Teo; Jun Wen
作者单位1. Newcastle Business School, The University of Newcastle , ,; 2. Honours College, University of Economics , ,; 3. Macau University of Science and Technology , ,
How consumers perceive and react to AI-chatbots in service recovery: the serial mediating role of mind perception and psychological distance
作者Khaloud Alsaid; Samiha Mjahed Hammami; Houssam Jedidi; Mohammed Hakimi; Mohammad Almotairi
作者单位1. College of Business Administration, King Saud University Department of Marketing, , ,; 2. College of Business, Al Yamamah University , ,; 3. University of Prince Mugrin Department of Marketing and Business Analytics, , ,
Health and safety climates: influences on engagement and retention for frontline service employees
作者Hyewon Park; Won-Moo Hur; Hoanh-Su Le
作者单位1. College of Business, Tennessee Technological University , , ,; 2. College of Business Administration, Inha University , ,; 3. Vietnam National University Ho Chi Minh City, University of Economics and Law , ,
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