Paper Review Records
All Paper Review Records
17 valid samples · Newest publication first
Review days = acceptance date − received date. PDF, DOI, and publisher-page sources are retained.
Crisis governance, legitimacy, and consumer ethics in service systems
AuthorsKoufodontis, Nikolaos Iason; Gala, Prachi
Affiliations1. Department of Tourism Economics and Management, University of the Aegean , Chios, Greece; 2. Department of Marketing and Professional Sales, Coles College of Business, Kennesaw State University , Kennesaw, Georgia , USA , and Gordon Institute of Business Science, University of Pretoria, Illovo, South Africa
Unveiling the drivers of remote employees’ intentions to use home as a service consumption hub: a configurational approach
AuthorsTsiotsou, Rodoula H.; Papastathopoulos, Avraam; Boukis, Achilleas
Affiliations1. Department of Business Administration, University of Macedonia , Thessaloniki, Greece; 2. School of Management, Canadian University Dubai , Dubai, United Arab Emirates; 3. Birmingham Business School, University of Birmingham , Birmingham, UK
Discerning authenticity through symbolic and natural stimuli: an integrated servicescape model for AI service apps
AuthorsVo, Diem-Trang; Dang-Pham, Duy; Hoang, Ai-Phuong; Nguyen, Long Thang Van
Affiliations1. School of Communication & Design, RMIT International University , Ho Chi Minh City, Vietnam; 2. The Business School, RMIT International University , Ho Chi Minh City, Vietnam
Unexpected utilization of servicescape dimensions to support customers experiencing vulnerabilities
AuthorsSandberg, Birgitta; Hurmerinta, Leila; Leino, Henna M.; Paananen, Jenny
Affiliations1. Department of Marketing and International Business, University of Turku , Turku, Finland; 2. Department of Marketing and International Business, Turku Institute for Advanced Studies (TIAS) , University of Turku , Turku, Finland; 3. Faculty of Social Sciences, University of Helsinki , Helsinki, Finland , and Department of Nursing Science, University of Turku, Turku, Finland
The rhythm (and decisions) of the night: how FoMO and place identity explain decision-making, nighttime economy usage and expenditure
AuthorsVance, Lenny; Mulcahy, Rory; Fleischman, David; Ward, Andy; Goold, Lachlan Angus; Dugmore, Henry
Affiliations1. School of Business and Creative Industries, University of the Sunshine Coast , Sunshine Coast, Australia
Technology and decent work in elderly care: a case study
AuthorsBregoli, Ilenia; Codini, Anna Paola; Bonera, Michelle
Affiliations1. Dipartimento di Economia e Management, Università degli Studi di Brescia , Brescia, Italy
Serving through stigma: the passing drivers and well-being outcomes for young non-heterosexual men in service work
AuthorsMatthews, David; Rao Hill, Sally; Tombs, Alastair
Affiliations1. School of Marketing, Adelaide University , Adelaide, Australia; 2. UQ Business School, The University of Queensland , Brisbane, Australia
How service robot design shapes moral disengagement during service failures
AuthorsVinoi, Nivin; Shankar, Amit
Affiliations1. Department of Marketing, Indian Institute of Management Visakhapatnam , Visakhapatnam, India
Unpacking complaint contagion in social networks: the moderating roles of network prominence and customer dependence
AuthorsWenhua Shi; Laien Huang; Yongwei Hu; Nan Jia
Affiliations1. Beijing University of Posts and Telecommunications School of Economics and Management, , Beijing,; 2. China Mobile Communications Corporation Quality Evaluation and Improvement Office, , Beijing, , and
Who is (un)willing-to-pay-more for e-grocery shopping/delivery services? Answers via symmetric variable relationships and asymmetric case algorithms
AuthorsRıfgı Buğra Bağcı; Arch G. Woodside
Affiliations1. Istanbul Sabahattin Zaim University Department of Business Administration, , Istanbul,; 2. Boston College Wallace E. Carroll School of Management, , Chestnut Hill, ,
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