Paper Review Records
All Paper Review Records
13 valid samples · Newest publication first
Review days = acceptance date − received date. PDF, DOI, and publisher-page sources are retained.
213
days
Customer participation in service recovery: accounting for the role of customers’ perceived control and empowerment in hotel services
Authors
Aron O'Cass; Shahin Sharifi; Vida Siahtiri; Atefeh SanieeShow moreShow less
Affiliations
1. Edith Cowan University; 2. La Trobe University; 3. Macquarie UniversityShow moreShow less
187
days
How engagement metrics shape consumer decision-making in livestream commerce
Authors
Qishen Zhou; Anton Yang; Mancun Zhao; Yalan XuShow moreShow less
Affiliations
1. China University of Geosciences (Wuhan); 2. Yale UniversityShow moreShow less
370
days
AI-driven solutions for promoting customer inclusivity in service industries: a systematic review
Authors
Hasan Evrim AriciShow moreShow less
Affiliations
1. EU Business School; 2. Kastamonu UniversityShow moreShow less
160
days
Good stress or bad stress? A dual-pathway model of how AI-induced technostress shapes employee resilience
Authors
Jian Zhou; Hong Yun Wang; Ya Wei Lu; Yun ZhangShow moreShow less
Affiliations
1. Qingdao University; 2. The Hong Kong Polytechnic UniversityShow moreShow less
123
days
Development of the artificial intelligence powered service innovation capability scale
Authors
Jian Zhou; Yun Zhang; Hong Yun WangShow moreShow less
Affiliations
1. Qingdao University; 2. The Hong Kong Polytechnic UniversityShow moreShow less
182
days
Conceptualizing negative customer engagement: scale development and validation
Authors
Mark NgShow moreShow less
Affiliations
1. Hong Kong Shue Yan UniversityShow moreShow less
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