Paper Review Records
All Paper Review Records
10 valid samples · Newest publication first
Review days = acceptance date − received date. PDF, DOI, and publisher-page sources are retained.
When helping violates the rules: mindfulness-contingent effects of pro-customer deviance on employee service innovation
AuthorsJiajing Hu; Renqi Lyu; Gefen Zhou
Affiliations1. Sichuan Agricultural University; 2. South China University of Technology
How AI compassion drives co-creation in digital health services
AuthorsMuhammad Salman Latif; Gang Li; Ijaz Hussain Bokhari; Md. Moynul Hasan
Affiliations1. North China University of Water Resources and Electric Power; 2. School of Commerce and Accountancy, University of Management and Technology, Lahore, Pakistan; 3. Comilla University
US AI media attention and state-dependent spillovers across AI markets
AuthorsBarış Ziba; Salih Katircioglu; Nigar Taşpinar
Affiliations1. Eastern Mediterranean University
The nexus between corporate AI social responsibility and ethical AI brand advocacy: do ethical brand identification and AI learning anxiety matter?
AuthorsAhmad Aljarah; Carla Rodriguez-Sanchez; Liudmila Ostrovskaya Fedorova; Suhaib Ahmed Soomro
Affiliations1. Cyprus International University; 2. University of Alicante; 3. Near East University
AI-expressed empathy in misaligned recovery: consumer forgiveness following recommendation failures
AuthorsShuaifeng Chang; Jiaxuan Li; Qinjian Yuan
Affiliations1. Nanjing University
Biotech-enabled and neuroadaptive robotics in sustainable elderly tourism services: a delphi and PLS-SEM approach
AuthorsSajjad Alam; Muhammad Zubair Chishti
Affiliations1. Zhengzhou Shengda University; 2. Hubei University of Automotive Technology; 3. Arkin University of Creative Arts and Design
Customer participation in service recovery: accounting for the role of customers’ perceived control and empowerment in hotel services
AuthorsAron O'Cass; Shahin Sharifi; Vida Siahtiri; Atefeh Saniee
Affiliations1. Edith Cowan University; 2. La Trobe University; 3. Macquarie University
How engagement metrics shape consumer decision-making in livestream commerce
AuthorsQishen Zhou; Anton Yang; Mancun Zhao; Yalan Xu
Affiliations1. China University of Geosciences (Wuhan); 2. Yale University
AI-driven solutions for promoting customer inclusivity in service industries: a systematic review
AuthorsHasan Evrim Arici
Affiliations1. EU Business School; 2. Kastamonu University
Good stress or bad stress? A dual-pathway model of how AI-induced technostress shapes employee resilience
AuthorsJian Zhou; Hong Yun Wang; Ya Wei Lu; Yun Zhang
Affiliations1. Qingdao University; 2. The Hong Kong Polytechnic University
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