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Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda
作者Ihtesham Ud Din; Allard C. R. Van Riel
作者单位1. Department of Marketing and Strategy, Faculty of Business Economics, Hasselt University, Hasselt, Belgium; 2. Department of Marketing, School of Business Studies, Institute of Business Administration (IBA), Karachi, Pakistan
Exploring passenger preferences for technology- and non-technology-based services in the airport journey
作者Jinsoo Hwang; Sooyoung Choi; Xinwei Su; Keunjae Lee; Insin Kim
作者单位1. College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea; 2. Department of Tourism and Convention, Pusan National University, Busan, South Korea; 3. School of Tourism, Liming Vocational University, Quanzhou, China; 4. Department of Economics, Pusan National University, Busan, South Korea
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