Paper Review Records
All Paper Review Records
14 valid samples · Newest publication first
Review days = acceptance date − received date. PDF, DOI, and publisher-page sources are retained.
Student-oriented service responsibility and student outcomes: the mediating role of skill-development support
AuthorsVlad Diaconita; Laurentiu-Gabriel Dinca
Affiliations1. Department of Economic Informatics and Cybernetics, Bucharest University of Economic Studies, Bucharest, Romania
Interactivity and enjoyment in U.S. live-streaming service encounters: how digital services shape user experience
AuthorsMin Chung Han; Byeonghwa Park; Taewon Hwang; Hong-Hee Lee
Affiliations1. Kean University, Union, USA; 2. Valdosta State University, Valdosta, USA; 3. St. Mary’s University, San Antonio, USA
Enhancing co-creation energy in prolonged transformative services for well-being: the role of customer mindfulness
AuthorsMy-Quyen T. Mai; Tram-Anh N. Pham; Hai-Bich H. Bui; Nguyen-Hau Le
Affiliations1. School of Industrial Management, Ho Chi Minh City University of Technology, Ho Chi Minh City, Vietnam; 2. Vietnam National University Ho Chi Minh City, Ho Chi Minh City, Vietnam
Business continuity in peer-to-peer sharing services: the interplay of failure severity, recovery source, and customer emotion
AuthorsSooyun Kim
Affiliations1. Department of Business Administration, Hanbat National University, Daejeon, Republic of Korea
Supply chain networks as service systems: an empirical analysis of industry differences in structure and coordination
AuthorsDonghyun Choi; Taewon Hwang; Byeonghwa Park; Sang-Heui Lee
Affiliations1. Department of International Logistics, Chung-Ang University, Seoul, South Korea; 2. Department of Management and Marketing, Valdosta State University, Georgia, USA; 3. Kelce 201C, Kelce College of Business, Pittsburg State University, Pittsburg, USA
Exploring the impact of digital enabling data systems on the innovation performance of digital service firms: the roles of knowledge reconfiguration and knowledge inertia
AuthorsQing Fan; Longjun Liu; Wenhai Wan
Affiliations1. School of Business, Nanjing University, Nanjing, China; 2. School of Business, Anhui University, Hefei, China; 3. Business School, Huaqiao University, Quanzhou, China
Strategic prioritization of service quality in the OTT sports streaming industry: a Tri-Metric portfolio approach
AuthorsMiyeon Park; Eun Jung Choi; Suchul Lee
Affiliations1. Department of Business Administration, Sangmyung University, Seoul, Republic of Korea
OTT recommender system features shape consumers’ continued usage intention: An integrated perspective based on the SOR model and theory of consumption values
AuthorsHung-Tai Tsou; Ja-Shen Chen; Hsuan-Yu Hsu; Yu-Chieh Wu
Affiliations1. Department of Business Administration, Soochow University, Taipei, Taiwan; 2. College of Management, Yuan Ze University, Tao Yuan, Taiwan; 3. Department of Public Relations & Advertising, Shih Hsin University, Taipei, Taiwan
The gift of politeness: customer courtesy and employees’ service adaptive behavior in the hospitality industry
AuthorsJie Xu; Shuhao Li; Min Liu; Jianjun Liu; Yun Dong
Affiliations1. College of Economics and Management, Fujian Agriculture and Forestry University, Fuzhou, China; 2. Business School, Qingdao University, Qingdao, China; 3. School of Tourism, Nanchang University, Nanchang, China; 4. College of Public Administration, Huazhong University of Science and Technology, Wuhan, China; 5. Business School, Hunan University, Changsha, China
The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings
AuthorsSomayeh Bahmannia; Darren KB. Darren; Kevin B. Lowe
Affiliations1. Canberra Business School, University of Canberra, Canberra, Australia; 2. School of Business, University of Northern British Columbia, Prince George, Canada; 3. Business School, University of Sydney, Sydney, Australia
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