Paper Review Records
All Paper Review Records
14 valid samples · Newest publication first
Review days = acceptance date − received date. PDF, DOI, and publisher-page sources are retained.
Addressing service grand challenges through inductive research
AuthorsArnould, Eric; Godfrey, Matthew; Price, Linda L.
Affiliations1. Department of Marketing, Aalto University , Helsinki , Finland; 2. Department of Marketing, University of Massachusetts Amherst , Amherst , Massachusetts , USA; 3. Department of Management and Marketing, University of Wyoming , Laramie , Wyoming , USA
Biophilic sounds: enhancing healthy food and beverage selection
AuthorsPhillips, Megan; Rech, Eduardo
Affiliations1. Marketing and International Business, Auckland University of Technology , Auckland , New Zealand; 2. TecnoUCS, Universidade de Caxias do Sul , Caxias do Sul , Brazil
Value co-creation and co-destruction dynamics in a service system: contradictions in geocaching
AuthorsVartiainen, Tero; Li, Mengcheng; Tuunanen, Tuure
Affiliations1. School of Technology and Innovations, University of Vaasa , Vaasa , Finland; 2. School of Artificial Intelligence, Jiangxi Normal University , Nanchang , China; 3. Faculty of Information Technology, University of Jyväskylä , Jyväskylä , Finland
When humans stop thinking: tackling the silent threat of AI complacency in service operations
AuthorsLe, Khanh Bao Quang; Kunz, Werner H.
Affiliations1. Department of Marketing and International Business, Auckland University of Technology , Auckland , New Zealand; 2. College of Management, University of Massachusetts Boston , Boston , Massachusetts , USA
Value-in-context for digital servitization
AuthorsJensen, Marcus; Zlatanou, Filoumena; Zhang, Qi; Biesinger, Benjamin; Zaefarian, Ghasem; Henneberg, Stephan C.
Affiliations1. University of Rostock , Rostock , Germany; 2. School of Business and Management, Queen Mary University of London , London , UK; 3. Leeds University Business School , Leeds , UK; 4. Fraunhofer Institute for Industrial Engineering IAO , Stuttgart , Germany University of Hohenheim , Stuttgart , Germany
Configurational pathways to professional service innovation: a fuzzy set analysis of provider adoption decisions
AuthorsNicola Cobelli; Ilenia Confente; Volker G. Kuppelwieser
Affiliations1. University of Verona Department of Management, , ,; 2. NEOMA Business School Marketing Department, , ,
The cheap back office becomes a transformation driver: managing ambidexterity in shared services
AuthorsKlimkeit, Dirk; Reihlen, Markus
Affiliations1. Baden-Wuerttemberg Cooperative State University (DHBW) Stuttgart , Stuttgart , Germany; 2. Leuphana University of Lüneburg , Lüneburg , Germany
Rethinking service management for aging societies: Toward an age-inclusive agenda
AuthorsSeidali Kurtmollaiev; Tor Wallin Andreassen
Affiliations1. , Kristiania University of Applied Sciences Faculty of Management and Economics , ,; 2. Norwegian School of Economics Department of Strategy and Management, , ,; 3. University of South-Eastern Norway Department of Business, History, and Social Sciences, , ,
Agentic and communal roles in the autonomous mobility service ecosystem: how assemblage properties drive consumer crafting behavior
AuthorsRui Yang; Woojin Lee; Hwansuk Chris Choi
Affiliations1. School of Liberal Arts, Macau University of Science and Technology , ,; 2. School of Community Resources and Development, Arizona State University , , ,; 3. School of Hospitality, Food and Tourism Management, College of Management and Economics, University of Guelph , ,
An empirics-first approach to problem formulation in service research: an illustration using the Cynefin framework
AuthorsAnders Gustafsson; Jonas Holmqvist; Tohid Ghanbarpour
Affiliations1. BI Norwegian Business School Department of Marketing, , ,; 2. Alliance Manchester Business School (AMBS), University of Manchester , ,; 3. Kedge Business School Department of Marketing, , ,; 4. Kristiania University of Applied Sciences Department of Marketing, , ,
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